Synergy ECP utilizes CMMI, ISO 9001 and ISO 20000 as foundations for quality assurance and quality control for ensuring customer satisfaction and enabling the team’s success:
- Customer Focus – Understand current and future customer needs, and strive to exceed their expectations.
- Leadership – Establish unity of purpose and direction of the contractor team. Create and maintain the internal environment in which the team can become fully involved in achieving the customer’s objectives.
- Involvement of Team Members – Team members’ full involvement in planning, execution and measurement of performance on a task involvement enables all of their capabilities and experience to be used for the customer’s benefit.
- Process Approach – Manage all activities and resources as a process and to facilitate performance-based service acquisition, leverage buying power, improve business intelligence and reduce cycle time.
- System Approach to Management – Identify, understand and manage interrelated processes as a system.
- Continuous Improvement – Continuous improvement of the Team’s overall performance is a permanent objective.
- Factual Approach to Decision Making – Make decisions based on the analysis of data and information, in conjunction with the Government customer.
- Mutually Beneficial Supplier Relationships – Team members are interdependent and mutually beneficial relationships enhance the ability of all to create value.
The systemized Synergy ECP Team approach to quality management provides continuous process improvement to ensure that all services are of optimum quality while reducing risk and meeting or exceeding established goals for cost and schedule.
As work is completed, the Synergy ECP Team PM and our Quality Management Representatives will determine if the work being completed meets the quality standards to provide a proactive approach to quality management. Through trend analysis, corrective action can be taken to prevent cost and schedule overruns and improve quality, rather than waiting for cost overruns, missed delivery dates, and customer dissatisfaction.